Customer Service Procedures
1. Customer Orientation Inspection
Prior to closing, you and our construction manager will meet at your new home for an orientation and inspection. The purpose of this meeting is to familiarize you with the features of your new home, how the systems and equipment work, how to properly maintain the various fine finishes and identify any cosmetic defects which need to be corrected prior to your move.
2. Correction of Orientation Inspection Punchlist
We will make every effort to correct all items on the orientation punchlist prior to your move in. Sometimes subcontractors need to be scheduled or materials need to be ordered, in which case you should expect completion within 30 business days.
3. 60-Day Service Request
As you settle into your new home you may discover items which may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can send a person to your home and correct everything at once. This system is very important for us to be able to provide top quality service to everyone. We ask that you send service requests to our office manager or submit your request through our online warranty page in BuilderTrend.
4. 11-Month Service Request
Since your warranty period expires one year from closing, we like to get a head start on your year-end requests. We ask that you send service requests to our office manager; or fill out the online warranty request in BuilderTrend; who will schedule our service technician or the appropriate subcontractor to make the repairs.
5. Correction Time
On both the 60-Day and11-Month requests, we will normally be able to make all of the corrections within 15 business days.