The Building Process

How The Building Process Works

We strive to make building your home easy on you!

1. Let us help you find the perfect lot and a personalized floor plan to meet your families needs and budget.

2. The plan is sent to all of our subcontractors for pricing.  We price out every home we build so that our pricing is accurate .

3. The plan, plot plan, specifications, pricing, and contract are finalized, agreed upon and signed.  The loan process is finalized and construction begins.

4. During construction we will help you through every step of the selection process. We have a full time Interior Designer who helps you make this house your home.

5. After construction is complete, we will conduct a final walkthrough before closing.

6. Stonelake Homes provides a 1 year builder warranty.

Stonelake Homes, LLC.

Louisville, Kentucky

502.266.7080

Contact Us

Customer Service Procedures

1. Customer Orientation Inspection

Prior to closing, you and our construction manager will meet at your new home for an orientation and inspection. The purpose of this meeting is to familiarize you with the features of your new home, how the systems and equipment work, how to properly maintain the various fine finishes and identify any cosmetic defects which need to be corrected prior to your move.

2. Correction of Orientation Inspection Punchlist

We will make every effort to correct all items on the orientation punchlist prior to your move in. Sometimes subcontractors need to be scheduled or materials need to be ordered, in which case you should expect completion within 30 business days.

3. 60-Day Service Request

As you settle into your new home you may discover items which may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can send a person to your home and correct everything at once. This system is very important for us to be able to provide top quality service to everyone. We ask that you send service requests to our office manager or submit your request through our online warranty page in BuilderTrend.

4. 11-Month Service Request

Since your warranty period expires one year from closing, we like to get a head start on your year-end requests.  We ask that you send service requests to our office manager; or fill out the online warranty request in BuilderTrend; who will schedule our service technician or the appropriate subcontractor to make the repairs.

5. Correction Time

On both the 60-Day and11-Month requests, we will normally be able to make all of the corrections within 15 business days.