Stonelake Homes, LLC.

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How The Building Process Works

We strive to make building your home easy on you!
1. Select a lot and house plan that suits your needs and budget. You may choose from our selection of lots and plans or you may provide your own.
2. Next, the plan, plot plan, specifications, and contract are finalized, agreed upon and signed.
3. The loan process is finalized before construction begins.
4. The construction of your home begins! During this time we will help you with every step of the selection process. We have a full time Interior Designer who helps you make this house your home.
5. After construction is complete, we will close on your new home and you move in.
6. Finally, we provide service to you on warranty items!

Customer Service Procedures

1. Customer Orientation Inspection

Prior to closing, you and our construction manager will meet at your new home for an orientation and inspection. The purpose of this meeting is to familiarize you with the features of your new home, how the systems and equipment work, how to properly maintain the various fine finishes and identify any cosmetic defects which need to be corrected prior to your move. Repair of subsequent cosmetic damages (chips, dents, scratches, etc) is considered to be your responsibility after you move it.

2. Correction of Orientation Inspection Punchlist

We will make every effort to correct all items on the orientation punchlist prior to your move in or within three business days, whichever is later. Sometimes subcontractors need to be scheduled or materials need to be ordered, in which case you should expect completion within 15 business days unless access to your home is difficult to schedule.

3. 60-Day Service Request

As you settle into your new home you may discover items which may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can send a person to your home and correct everything at once. This system is very important for us to be able to provide top quality service to everyone. You are provided with 60-day Service Request Forms which we will ask you to fill out and send to our office or submit your request through our online warranty page in Builder Trend.

4. 11-Month Service Request

Since your warranty period expires one year from closing, we like to get a head start on your year-end requests. You are provided with 11-month Request Forms which we ask you to use in exactly the same manner as the 60-Day forms.

5. Correction Time

On both the 60-Day and11-Month requests, we will normally be able to make all of the corrections within 15 business days. The most common causes of delays are usually scheduling problems with the homeowner and subcontractors. The more flexible you can be on scheduling, the sooner the work will be done.

Stonelake Homes, LLC.

Louisville, Kentucky


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